Public satisfaction with services provided by civil servants is at its highest recorded level, according to an independent survey published yesterday (Wednesday).
The Ipsos/MRBI survey found that 83% of those who’d accessed services were satisfied, while 87% were happy with the outcome of the contact. Both figures are significantly up from the last survey, which took place in 2015.
Public perceptions of civil service efficiency, trust, independence and equality have all increased too. IMPACT spokesperson Bernard Harbor said the results were proof of a strong service ethos among public servants.
“The number of public servants fell significantly during the crash, while demand for services soared. These figures show that public servants more than rose to that challenge, despite the frequent carping from some sections of the commentariat,” he said.
The fieldwork was carried out in the first quarter of 2017 with over 2,000 face-to-face interviews conducted nationwide.
Read the report HERE.